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Support - FAQ
Frequently asked questions
Below you can find different topics where we answer our most frequently asked questions (FAQ).
Contact us
If you have any further questions or requests, please don’t hesitate to contact us by phone at +31 492 570 527, by email at [email protected], or via the Contact Form.
Vlisco Wholesale
Placing a Wholesale order
Yes, you will need to register your company first before you will be able to place a wholesale order.
After approval and registration you will receive an email with your personal log-in information. With this information you can log into the Vlisco B2B order portal. After log in you will be able to see the complete wholesale assortment and prices.
Placing an order is simple. After approval and confirmation of your wholesale registration you will receive your personal log-in information. With this information you can log into the B2B order portal.
After log in you will be able to see the complete wholesale assortment and prices. Click on SHOP in the main menu and select one of the submenu items. An overview will appear of the articles in the relevant product group. For more information on a specific article (larger picture with zoom, article description and price-always in Euros), please click on the product picture. On the page that opens next you have the option to add the article to your shopping cart. You can always click on the bag in the menu bar to go to your shopping cart. From there, you can finalize the order and confirm your order request.
After placing an order, we will send you a Pro-forma invoice via e-mail. On the pro forma invoice you will find our bank details. Our standard payment method is bank transfer.
The first step of our checkout process you can already calculate the total cost of your order. Once you have selected the country of delivery as well as the delivery method of your choice, you will get the total price of your order. Depending on the bill-to-address VAT will be included or excluded.
You will receive the final amount on your Pro-forma which you will be sent by e-mail.
business.vlisco.com starts processing your order from the moment your payment has been received. Additionally, we will send you a separate email containing the invoice and shipping information as soon as your order is shipped.
For more questions about the status of your order, feel free to contact [email protected].
Vlisco aims to service all countries. However in support of our controlled distribution strategy and because of our organizations presence in Western and Central Africa not all countries are included on business.vlisco.com.
If your country is not included in the list of countries to set a billing/shipping address or your wholesale account request has been denied, you cannot order Vlisco fabrics via this B2B portal. In that case we advise you to contact our local Vlisco organization or local distribution partner(s), you can find the list here.
The minimum order quantity per order for T2 customers is 300 yards.
business.vlisco.com charges no VAT (Value Added Tax) for CIP deliveries outside Europe. For shipments within Europe, we require a VAT number.
Payment Methods
To ensure transactions are safe, payment of your wholesale order is carried out via bank transfer. After completion of your order, you will receive the total amount along with our bank details. Finalize your transaction with the bank transfer.
Please note that bank costs may be charged. These costs are at your expense. Your order will be dispatched upon receipt of the total order amount.
To make sure we can easily track your incoming payment we advise you to mention your company name as a payment reference. It also helps if you send us a payment confirmation. A SWIFT copy can be sent to [email protected].
From the moment you have finalized your order in the Vlisco B2B order portal and have received a confirmation email from us with the order request you have 7 days left to meet the payment terms. The requested articles from your order are reserved for 7 days.
If the total order amount (within bank costs) is not received on our bank account within these 7 days the order will automatically be cancelled.
Delivery
Our standard delivery condition is CIP* country/region of destination. This means Vlisco organizes the transport up to the (air)port. Vlisco is also insured for the transportation up to the (air)port of the country/region of destination. Clearance of the goods into the country/region of destination as well as transportation of the goods from the (air)port to the final delivery address is your responsibility.
* CIP = carriage and insurance paid to.
Our standard shipping method is that we send the goods via air. The advantage of shipment via air is the short lead time. However, if orders really exceed a certain size our logistics team will explore if there are more cost saving possibilities such as shipment via sea. Of course we will inform you about this once relevant.
The standard shipping method is sending your order via air according to the delivery condition CIP. However, also two other shipping methods are visible in the Checkout process: ‘transfer to my stock’ and ‘ex-works’. These two options are only available for selected T1 customers and are not available for T2 customers unless otherwise agreed.
The height of the transportation costs depends on several factors such as country of destination and order size. Transportation costs are automatically calculated and added in the B2B portal. These costs are visible at step 2 in the Checkout process. On this page you can immediately see the total order amount, shipping costs and VAT if applicable.
When we have received your payment, we will send out your order as soon as possible. Our delivery partners aim to deliver your Vlisco order within 2 to 7 working days from invoice date. If your order has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco with for example the airway bill.
It is not possible to arrange the transportation of the shipment yourself. Vlisco sends your order with trusted partners such as UPS, DHL and DPD. The shipment partner available to you may differ per destination address.
It is possible to arrange your transport yourself in consultation with the Wholesale team, for enquiries contact [email protected].
Returns – Exchanges – Refunds
It is not possible to cancel your order once your order has been confirmed by Vlisco. Your order will be confirmed by us via email once we have received the payment. After that we immediately start picking and packing your order so therefore it is not possible to cancel your order once this process started.
Unfortunately it is not possible to return your order. However, in case the delivery is not according to agreement you have to inform us about this within 14 days after delivery. For example when the article is wrong or damaged, please send an e-mail containing the following information to [email protected]:
Order number which refers to the article ordered
A picture of the product clearly showing the label with bar code
A picture of the damage
Subsequently Business.Vlisco.com will submit the complaint to the Vlisco Group complaint procedure and will keep you posted on the outcome. For more information, please read the terms of agreement of business.vlisco.com.
Wholesale Customer Service
If you have further questions or requests you can contact our wholesale customer service.
You can only place a Wholesale order online via business.vlisco.com.
If you would like to visit the showroom you can make an appointment with your account manager by contacting [email protected].
Distributors
Adama Diallo Marché Madina Boutique 16B Conakry Guinea +224 622 55 73 35 | Balde Barry BP 2119 Conakry Guinea +224 621 80 23 61 |
Dress Afrique Shop G6 Omega Center CGFO1 Kcity Plaza Off Aminu Kano Crescent Wuse 2 Abuja Nigeria 08 09 88 86 050 08 05 06 65 362 | Elegance New Shop Kigali Rwanda +250 789 638 250 +32 483 32 16 10 |
Empire Textiles 82 Middlesex Street E1 7EZ London United Kingdom +44 207 247 56 80 +020 3666 1778 | Hilton Textiles LTD 46-48 Middlesex Street Whitechapel, London, E1 7EX United Kingdom +44 207 247 66 60 +44 207 247 92 22 |
HKG Embroideries – HOFER GMBH Pestalozziweg 1 6890 Lustenau Austria +43 5577 836360 | Inter Fabrics Brusselsesteenweg 582 3090 Overijse Belgium +32 46 52 87 113 |
Jansen Naninck BV Engelseweg 227 5705 AE Helmond Netherlands +31 492 549 346 | Maison Du Pagne – New Bethel Chaussee de Wavres 39 1050 Brussels Belgium +32 493 972 113 |
Maison Gloria 2640 rue Bellanger Est H1Y1A6 Montreal Canada 514 885-9822 514 374-9048 | Mei International 13 Chaussée 1050 Bruxelles Belgium +32488566617 |
Metro Textiles Corner 35A&B Walm Lane Willesden Green NW2 5SH London United Kingdom +44 208 459 65 15 | Myrgaly Chaussee de Wavres 41 1050 Brussels Belgium + 32 473 481 748 |
OLALA TEXTILES TRADING L.L.C. Shop 6B Juma Al Majid Building, 4, Sikka 8 Al Sabkha – 115, Deira United Arab Emirates +971 52 428 8484 | President Fabrics Kolner str 48 40211 Düsseldorf Germany +49 211 580 53 39 |
SAS BKS 89 Rue Myrha 75018 Paris France +33 6 46 14 11 64 +33 6 46 14 11 56 | Sheraton Textiles LTD 16 Cobb Street E1 7TF London United Kingdom +44 207 247 87 79 +44 207 247 38 22 |
Yellow Workers 3-2-17 Jingumae Shibuya-ku Tokyo Japan +81 35 84 31 333 |