Support - FAQ

Frequently asked questions

Below you can find different topics where we answer our most frequently asked questions (FAQ).

Contact us

If you have any further questions or requests, please don’t hesitate to contact us by phone at +31 492 570 527, by email at [email protected], or via the Contact Form.

Vlisco Wholesale

Placing a Wholesale order

Yes, you will need to register your company first before you will be able to place a wholesale order.

After approval and registration you will receive an email with your personal log-in information. With this information you can log into the Vlisco B2B order portal. After log in you will be able to see the complete wholesale assortment and prices.

Placing an order is simple. After approval and confirmation of your wholesale registration you will receive your personal log-in information. With this information you can log into the B2B order portal.

After log in you will be able to see the complete wholesale assortment and prices. Click on SHOP in the main menu and select one of the submenu items. An overview will appear of the articles in the relevant product group. For more information on a specific article (larger picture with zoom, article description and price-always in Euros), please click on the product picture. On the page that opens next you have the option to add the article to your shopping cart. You can always click on the bag in the menu bar to go to your shopping cart. From there, you can finalize the order and confirm your order request.

After placing an order, we will send you a Pro-forma invoice via e-mail. On the pro forma invoice you will find our bank details. Our standard payment method is bank transfer.

The first step of our checkout process you can already calculate the total cost of your order. Once you have selected the country of delivery as well as the delivery method of your choice, you will get the total price of your order. Depending on the bill-to-address VAT will be included or excluded.

You will receive the final amount on your Pro-forma which you will be sent by e-mail. starts processing your order from the moment your payment has been received. Additionally, we will send you a separate email containing the invoice and shipping information as soon as your order is shipped.

For more questions about the status of your order, feel free to contact [email protected].

Vlisco aims to service all countries. However in support of our controlled distribution strategy and because of our organizations presence in Western and Central Africa not all countries are included on

If your country is not included in the list of countries to set a billing/shipping address or your wholesale account request has been denied, you cannot order Vlisco fabrics via this B2B portal. In that case we advise you to contact our local Vlisco organization or local distribution partner(s), you can find the list here.

The minimum order quantity per order for T2 customers is 300 yards. charges no VAT (Value Added Tax) for CIP deliveries outside Europe. For shipments within Europe, we require a VAT number.

Payment Methods

To ensure transactions are safe, payment of your wholesale order is carried out via bank transfer. After completion of your order, you will receive the total amount along with our bank details. Finalize your transaction with the bank transfer.

Please note that bank costs may be charged. These costs are at your expense. Your order will be dispatched upon receipt of the total order amount.

To make sure we can easily track your incoming payment we advise you to mention your company name as a payment reference. It also helps if you send us a payment confirmation. A SWIFT copy can be sent to [email protected].

From the moment you have finalized your order in the Vlisco B2B order portal and have received a confirmation email from us with the order request you have 7 days left to meet the payment terms. The requested articles from your order are reserved for 7 days.

If the total order amount (within bank costs) is not received on our bank account within these 7 days the order will automatically be cancelled.


Our standard delivery condition is CIP* country/region of destination. This means Vlisco organizes the transport up to the (air)port. Vlisco is also insured for the transportation up to the (air)port of the country/region of destination. Clearance of the goods into the country/region of destination as well as transportation of the goods from the (air)port to the final delivery address is your responsibility.

* CIP = carriage and insurance paid to.

Our standard shipping method is that we send the goods via air. The advantage of shipment via air is the short lead time. However, if orders really exceed a certain size our logistics team will explore if there are more cost saving possibilities such as shipment via sea. Of course we will inform you about this once relevant.

The standard shipping method is sending your order via air according to the delivery condition CIP. However, also two other shipping methods are visible in the Checkout process: ‘transfer to my stock’ and ‘ex-works’. These two options are only available for selected T1 customers and are not available for T2 customers unless otherwise agreed.

The height of the transportation costs depends on several factors such as country of destination and order size. Transportation costs are automatically calculated and added in the B2B portal. These costs are visible at step 2 in the Checkout process. On this page you can immediately see the total order amount, shipping costs and VAT if applicable.

When we have received your payment, we will send out your order as soon as possible. Our delivery partners aim to deliver your Vlisco order within 2 to 7 working days from invoice date. If your order has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco with for example the airway bill.

It is not possible to arrange the transportation of the shipment yourself. Vlisco sends your order with trusted partners such as UPS, DHL and DPD. The shipment partner available to you may differ per destination address.

It is possible to arrange your transport yourself in consultation with the Wholesale team, for enquiries contact [email protected].

Returns – Exchanges – Refunds

It is not possible to cancel your order once your order has been confirmed by Vlisco. Your order will be confirmed by us via email once we have received the payment. After that we immediately start picking and packing your order so therefore it is not possible to cancel your order once this process started.

Unfortunately it is not possible to return your order. However, in case the delivery is not according to agreement you have to inform us about this within 14 days after delivery. For example when the article is wrong or damaged, please send an e-mail containing the following information to [email protected]:

  • Order number which refers to the article ordered

  • A picture of the product clearly showing the label with bar code

  • A picture of the damage

Subsequently will submit the complaint to the Vlisco Group complaint procedure and will keep you posted on the outcome. For more information, please read the terms of agreement of

Wholesale Customer Service

If you have further questions or requests you can contact our wholesale customer service.

You can only place a Wholesale order online via

If you would like to visit the showroom you can make an appointment with your account manager by contacting [email protected].


Adama Diallo

Marché Madina Boutique 16B



+224 622 55 73 35

Balde Barry

BP 2119



+224 621 80 23 61

Dress Afrique

Shop G6 Omega Center

CGFO1 Kcity Plaza

Off Aminu Kano Crescent

Wuse 2 Abuja


08 09 88 86 050

08 05 06 65 362

[email protected]

Elegance New Shop



+250 789 638 250

+32 483 32 16 10

[email protected]

Empire Textiles

82 Middlesex Street

E1 7EZ London

United Kingdom

+44 207 247 56 80

+020 3666 1778

[email protected]

Hilton Textiles LTD 

46-48 Middlesex Street 

Whitechapel, London, E1 7EX

United Kingdom

+44 207 247 66 60

+44 207 247 92 22

[email protected]

HKG Embroideries – HOFER GMBH

Pestalozziweg 1

6890 Lustenau


+43 5577 836360

[email protected]

Inter Fabrics

Brusselsesteenweg 582

3090 Overijse


+32 46 52 87 113

[email protected]

[email protected]

Jansen Naninck BV

Engelseweg 227

5705 AE Helmond


+31 492 549 346

[email protected]

Maison Du Pagne – New Bethel

Chaussee de Wavres 39

1050 Brussels


+32 493 972 113

Maison Gloria

2640 rue Bellanger Est

H1Y1A6 Montreal


514 885-9822

514 374-9048

[email protected]

Mei International

13 Chaussée

1050 Bruxelles



[email protected]

Metro Textiles Corner

35A&B Walm Lane

Willesden Green

NW2 5SH London

United Kingdom

+44 208 459 65 15

[email protected]


Chaussee de Wavres 41

1050 Brussels


+ 32 473 481 748


Shop 6B Juma Al Majid Building,

4, Sikka 8 Al Sabkha – 115,


United Arab Emirates

+971 52 428 8484

President Fabrics

Kolner str 48

40211 Düsseldorf


+49 211 580 53 39

[email protected]


89 Rue Myrha

75018 Paris


+33 6 46 14 11 64

+33 6 46 14 11 56

[email protected]

Sheraton Textiles LTD

16 Cobb Street

E1 7TF London

United Kingdom

+44 207 247 87 79

+44 207 247 38 22

Yellow Workers

3-2-17 Jingumae

Shibuya-ku Tokyo


+81 35 84 31 333

[email protected]