Question 1

How can I place an order online?

Accepted Answer

Placing an order in our webshop is simple. In the Vlisco webshop at vlisco.com, click on the main menu and select one of the submenu items in the Products section. An overview will appear of the articles in the relevant product group. You can choose between or different product groups such as Grand Super-Wax and Wax Hollandais, or from our collections such as our Classic fabrics and Newest designs.

For more information on a specific article (larger picture with zoom, article description and price), please click on the product picture. On the page that opens next you have the option to add the article to your shopping cart. You can always click on the bag in the menu bar to go to your shopping cart. From there, you can start the payment process.

The payment process only involves one simple step:

On the checkout page, you can see the total cost of your order in your shopping cart by selecting the country in which your order has to be delivered. Enter your contact details, your shipping address and select your preferred delivery method. You can also place an order by logging in through the Sign In section. Then select your method of payment and choose to enter a different billing address if needed

When your payment has been received, you will receive by email your order confirmation. As soon as your order is sent you will receive an email containing both a track & trace number and a link to your digital invoice.

Question 2

How can I track the status of my order?

Accepted Answer

Vlisco.com starts processing your order from the moment your payment is received. You will receive a confirmation of your order when your payment is received.

Once your order has been processed and shipped, you will receive a shipment confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 2 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

1 working day after placing your order, you can click the tracking number link in the email.

Question 3

Do you ship worldwide?

Accepted Answer

We do ship to most countries. If your country is not included in the list of countries when setting a billing/shipping address, please don’t hesitate to contact us.

Please note that orders cannot be delivered to P.O. Boxes, army bases nor diplomatic pouches.

It is not currently possible to have an online order shipped to one of our boutiques.

Question 4

Can I cancel my online order?

Accepted Answer

If your order has not been shipped you can still request the cancellation of your order or an item in your order.

Please contact our Customer Service as soon as possible via the contact form, and mention the order number and item number if relevant.

You will receive confirmation of your cancellation if we were able to cancel your order.

If you have already received a shipment confirmation email, it may be impossible to cancel your order. However, you can always request a return once your order arrives.

Question 5

How can I pay for my online order?

Accepted Answer

We aim to offer the most relevant payment methods to you in a SLL encrypted environment. Currently we offer the following payment methods:

American Express
Mastercard
Visa
Apple Pay*
Google Pay
PayPal
iDeal
Sofortüberweisung
Bancontact / Mr. Cash
Alipay (open a personal Alipay account here)

*Please note that Apple Pay payments with Visa are not accepted outside of the EU.

We currently do not offer Buy Now, Pay Later options.

All orders are paid in EURO, except for deliveries to Canada, the USA, Australia, Nigeria, Ghana and Congo-Kinshasa, where orders are paid in USD.

Your order will be dispatched upon receipt of the total order amount.

Question 6

Authenticating your fabric in one click

Accepted Answer

How do you most easily authenticate your fabric? Vlisco has developed an authentication tool Vlisco Verify to easily recognise whether a fabric is a true original Vlisco piece:

Find the Vlisco Verify Tool in the Vlisco app. (Download the Vlisco app here: Vlisco on the App Store (apple.com) & Vlisco - Apps on Google Play)
Scan the QR code on the Vlisco label using our tool. Within seconds, you will be informed whether the fabric is a real Vlisco.

Want to learn other ways to recognise a real Vlisco fabric? Check our Identification steps here.

Question 7

Satin Royal

Accepted Answer

Care instructions to keep your Satin Royal looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 8

Wax Hollandais without embellishment

Accepted Answer

Care instructions to keep your Wax Hollandais without embellishment looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 9

What is Vlisco's Premium Cotton?

Accepted Answer

Vlisco uses high quality cotton for its fabrics for a fuller and softer feel.

The yarn we are using in the new cotton is of a higher quality and it is spun on new, shuttleless looms with a higher density. Together, this makes the fabric structurally stronger, softer and it will last longer.

You can recognise this high quality fabric by the green selvedge sticker with golden text and sun. The label on the fabric mentions ‘Premium Quality Cotton’.

A folded piece of blue Vlisco fabric with an official label

Our cotton fabrics are produced using 100% pure cotton and they will burn in a burn test, the smell being similar to burning paper.

Question 10

How can I safely remove the label sticker from my fabric?

Accepted Answer

The label sticker can be removed by a number of options that you can try:

In case the sticker is still on, you can iron the label with an iron (lowest setting).
If the sticker is already off, you can put a piece of rolling paper, paper towel or napkin on it and again carefully iron with an iron.
Optionally you can use benzine or another solvent, our fabrics and colours can withstand them.
Orange/Citrus peel as the oil is very suitable for removing glue residue.
Oil; Sunflower, olive or rapeseed, are also usable.

Question 11

What do I do if I receive the wrong item in my order?

Accepted Answer

We are sorry to hear you received the wrong item in your order!

Please report your order issue to customer service for further assistance.

Include a photo of the item received, including a picture of the label with the QR code, and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your item(s) will be replaced due to potential stock issues, we’ll be sure to resolve the situation for you.

Question 12

Super-Wax without embellishment

Accepted Answer

Care instructions to keep your Super-Wax without embellishment looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 13

Why can't I access my Vlisco account?

Accepted Answer

We have launched our new and improved website and you may need to activate your existing Vlisco account to access it.

You will have received an account activation email from us for this. Please click on the activation link in that email to set up your password for the updated website and then activate your account.

If you haven't received the account activation email in your inbox we advise you to first check your spam folder. If you still can’t locate the email, please reach out to our Customer Service for assistance.

If you are experiencing an issue with your business (B2B) wholesale account, please contact our dedicated Wholesale team.

Question 14

What is Wax Hollandais and why is it special?

Accepted Answer

Our iconic Wax Hollandais

Wax Hollandais (or Wax Block) is a special wax product with one or two core colours ‘fitted’ into the wax design. The designs are very communicative and are always mirrored on the front and back of the fabric.

The range and combination of colours used is extremely varied and emphasizes the unique appeal of Vlisco fabrics. One of the colours is often used to highlight a natural bubbling effect, which contributes to a unique and lively appearance. This is the true sign of a quality Wax Hollandais print.

Every centimetre of fabric is unique and slightly different from each other due to the organic and magical production process. The appealing designs and unique colour combinations ensure that everyone can express their individual taste and personality.

Discover Vlisco's Wax Hollandais fabrics

Explore the versatility of Vlisco’s Wax Hollandais and find the perfect design to express your unique style. Our webshop offers a stunning range of fabrics, each with its own unique appeal and story.

Dive into the world of Vlisco’s timeless Classics—iconic patterns that have stood the test of time. These designs are rooted in tradition, featuring bold, expressive motifs and vibrant colour combinations that exude elegance and sophistication. Perfect for any occasion, these classics are cherished by those who appreciate enduring beauty and unmatched craftsmanship.

Experience the opulence of Wax GlitterGlam, a luxurious print on cotton satin. This fabric is richly embellished with shimmering metallics covering 40-60% of the surface and treated with a lustrous finish for an elegant sheen. It’s a dazzling choice for creating pieces that truly stand out.

Discover the elegance of Sky Wax, an exquisite variation of Wax Hollandais. Each fabric piece is immersed in a dark overdye, creating deep, intense colours. Finished with metallic embellishments, Sky Wax offers a striking contrast that elevates its overall design to a new level of sophistication.

You’ll also find online-exclusive prints, created in limited quantities and printed only once, making them ideal for crafting one-of-a-kind pieces. For those seeking to coordinate with specific colour palettes, our colour-driven collections make it easy to find the perfect match. Additionally, we feature designs crafted for special occasions, adding elegance and festivity to your celebrations.

Shop Wax Hollandais Now

Unleash your creativity and bring your vision to life with our exquisite Wax Hollandais collections.

Question 15

Exclusivités en soie

Accepted Answer

Care instructions to keep your silk exclusive items looking enduringly beautiful.

Basix material: 100% silk, handle with care.

Washing		Do not wash
Bleaching		Do not bleach
Drying		Do not tumble dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry cleaning		Professional dry cleaning, mild process

Question 16

Ready-to-Wear size guide

Accepted Answer

Shirt

Washing		Do not wash
Bleaching		Do not bleach
Drying		Do not tumble dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry cleaning		Professional dry cleaning, mild process

Trousers

	Measurement	S/M	L/XL
A	Waistband Width - Relaxed	36,5 cm	41,5 cm
A	Waistband Width - Stretched	48,5 cm	53,5 cm
B	Hip Width	56 cm	61 cm
C	Sideseam Length	106 cm	110 cm

Question 17

Tailoring with VLISCO Radiance

Accepted Answer

To ensure the best tailoring results with VLISCO Radiance, we recommend using the following materials and techniques:

Washing		Do not wash
Bleaching		Do not bleach
Drying		Do not tumble dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry cleaning		Professional dry cleaning, mild process

Question 18

How can I see the total cost of my order?

Accepted Answer

You can calculate the total cost of your order in our checkout page. Once you have selected the country of delivery as well as the delivery method of your choice, you will get the total price of your order. This price will include shipping costs.

If the Vlisco.com prices for your country do not include taxes/import duties, this does not automatically mean that no taxes/import duties are to be paid upon arrival of your order in your country (please check with local customs). For countries outside of the EU, taxes/import duties may be due upon arrival. For countries within the European Union, no import duties will be charged.

All orders are payable in Euro, except for the United States, Canada, Australia, Nigeria, Ghana and Congo-Kinshasa where prices are paid in US Dollars.

Question 19

Why has my payment been declined?

Accepted Answer

Vlisco is based in the Netherlands. If you place an order and are based outside the Netherlands, make sure that the credit card you are using has been approved for payments to companies in countries other than your own. Your payment may be declined if this is not the case. If you find yourself in this situation, please contact your credit card company.

If your PayPal or other payment has been declined, please contact the payment service or bank regarding the issue.

If we initiated the cancellation of your payment, our customer service team will reach out to you directly.

Question 20

Do you offer free shipping?

Accepted Answer

We offer free shipping worldwide for all orders over 220 EUR in value with UPS Standard at-home and pickup point deliveries, as well as DHL Express where UPS is not available.

Orders shipped outside the E.U. may be subject to taxes/import duties that are paid for by the customer.

Question 21

What is your return and exchange policy?

Accepted Answer

Returning an item bought online on Vlisco.com

You are entitled to return your order within 30 (thirty) working days from the day of purchase and receive a refund, provided the items are unused, undamaged and complete with all the original tags/labels in the original packaging.

You are not bound to indicate the reason(s) why you wish to return the products, however sharing them with us will help us improve our products and services.

The shipping costs (and any other direct or indirect costs, such as duties, to return the products to the premises of vlisco.com in the Netherlands) are at your charge. If you have paid any taxes/import duties for this order, please contact your local customs for repayment. When returning with a pre-paid label, the return costs will be deducted from your total refund. If you choose to return your order with the carrier of your choice, please note that Vlisco is not responsible for delays or losses during transit.

For more information, please read the terms of agreement of Vlisco.com.

Vlisco does not offer exchanges. If you would like to exchange your product, we recommend that you place a new order on vlisco.com.

To request a return label, simply follow the steps in our Returns Center here.

Refunds will be processed to the original payment method within 30 days of receiving the returned item.

Returning an item bought in store

If you purchased your item at one of our official boutiques or resellers, please contact them directly.

Question 22

Grand Super-Wax

Accepted Answer

Care instructions to keep your Grand Super-Wax looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 23

Super-Wax with embellishment

Accepted Answer

Care instructions to keep your Super-Wax with embellishment looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 24

Wax Hollandais with embellishment

Accepted Answer

Care instructions to keep your Wax Hollandais with embellishment looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 25

What is the conversion of yards to metres?

Accepted Answer

A piece of 6 yards is (approximately) 5.49 metres long, 4 yards is 3.66 metres long and 2 yards is 1.83 metres long.

You can see the length of each piece size in metres on every product page by clicking on ‘Show in metres’.

Question 26

How can I safely remove the folds from my fabric?

Accepted Answer

A fold can be removed from the fabric in two ways:

Ironing with steam, preferably with an industrial machine.
Wash first and then iron. For advice on how to wash your fabric please read our Wash and Care instructions.

Question 27

What type of wax is used in the production of Vlisco fabrics?

Accepted Answer

The wax used during our production process is the same wax used to create candles. It is all washed off during the production process, therefore none remains on the fabrics when they are finished.

Question 28

Identifying an original Vlisco Wax Hollandais

Accepted Answer

Being able to authenticate the fabric you own is essential. Vlisco has therefore devised several easy ways to recognise whether a fabric is a true original Vlisco Wax Hollandais piece. Follow the 5 steps below, or simply scan the QR code present on the label of your fabric.

1. The Sun

Find our well-known sun on the fabric label and look for the iconic VVH crest, which stands for ‘Van Vlissingen Helmond’. The name ‘Vlisco’ is a combination of the family name ‘Vlissingen’ and ‘company’.

2. The Design Number

Compare the number on the selvedge of the fabric, to the number in the white box on the green rectangular label. If it is an authentic Vlisco fabric, these will the same numbers.

3. The Selvedge

When we talk about the selvedge, we are referring to the white edge of the fabric.

On the top, look for the words VERITABLE WAX HOLLANDAIS VLISCO, while the selvedge on the bottom states GUARANTEED DUTCH WAX VLISCO.
Our unique craft process creates irregular dye lines and marks, so the selvedges are usually not a bright white colour.

4. The Label

All Vlisco fabrics are printed in Helmond, Holland, at our own factory. This is proudly stated in our PRINTED BY VLISCO IN HOLLAND statement, on the white label.

5. The Holospot or QR-Code

A Vlisco label can have either a holospot or a QR code.

5 a. Holospot

You can find a holospot on the top right of the label. Our holospots are only applied directly on to the label.

5 b. QR-code

Question 29

What do I do if my item(s) arrives damaged?

Accepted Answer

While we take the utmost care in ensuring the safe delivery of your purchases, occasional damage during transit can occur. Rest assured, we are committed to assisting you in resolving the issue.

To facilitate a swift resolution, kindly contact our customer service team, providing an image of the damage along with a photo of the label, including the QR code.

While we cannot always guarantee an replacement due to stock availability, we will ensure the matter is addressed quickly and strive to find the best possible solution.

Question 30

How can I become a model for Vlisco?

Accepted Answer

Usually, Vlisco collaborates with models who are associated with a professional agency. If you are represented by an agency, we ask that you have your agency contact our Marketing department. Please note that we do not accept direct applications. We select models for each campaign who meet the specific criteria for that photoshoot. If your profile fits our requirements for one of our projects, we will attempt to reach out to you for an interview.

Question 31

What is Super-Wax and how is it unique?

Accepted Answer

Our essential Super-Wax

Super-wax is of the finest quality in wax print fabrics. For this product we use an extra densely woven, fine cotton fabric. Super-wax has a recognizable design signature as it always features two blocking colours showing a natural and unique crackling effect. A third colour may be added but without this crackling effect.

The designs are also visualized on both the front and the back of the fabric. The two selvedges always have the Vlisco VVH logo and the words “SUPER-WAX” repeated twice per yard.

Discover our exceptional Super-Wax today

Dive into the world of Super-Wax and create unique pieces that capture your style.

Question 32

Can I make changes to my order?

Accepted Answer

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Question 33

Are taxes/import duties included in the total cost of my order?

Accepted Answer

For orders within the European Union and for the UK, all item prices must include the corresponding VAT, meaning that there are no taxes/import duties to be paid upon arrival of your package.

For orders outside of the EU, product prices do not include VAT. This means that taxes/import duties may have to be paid upon arrival of your order in your country. These costs are not part of the delivery costs, and are not included in the free shipping promotion. Unfortunately this is not under control of Vlisco and strictly a local governmental issue. If you want to know the exact amount of additional charges, please check with your local customs agency.

When placing an order in our webshop, you are declaring that you are aware of these additional charges that might be added upon arrival of your order.

Question 34

What is 3D authentication?

Accepted Answer

3D Authentication, also known as 3D Secure, is a secure online payment service available for Credit Card and put in place by your bank.

The authentication procedure is simple; if the 3D Authentication system is activated and you place an order, you will be redirected to your bank’s 3D Authentication page. Your bank will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone. Once you enter the correct security code, your payment is accepted.

3D Authentication increases the security of your online transactions and decreases the risk of fraudulent payments. Please contact your bank for complete information on this service and the terms of use.

Question 35

How can I make a return?

Accepted Answer

Returning an item bought online on Vlisco.com

To request the return of your items, simply follow the steps in our Returns Center here.

You will receive email notifications, detailed returns instructions, and status updates.

Learn more about our online return and exchange policy here.

If you are having any issues with placing your return request, please contact our Customer Support team at contact@vlisco.com

Returning an item bought in store

If you purchased your item at one of our official boutiques or resellers, please contact them directly.

Question 36

Sky Wax

Accepted Answer

Care instructions to keep your Sky Wax looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 37

What is the size of the fabric shown on the pictures in the webshop?

Accepted Answer

The fabric photos that appear in the product pages show the design on a piece of fabric of 1 yard: which is approximately 91,4 cm (width) x 120 cm (height).

The pattern shown on the picture repeats every 1 yard, from left to right. For a fabric piece of 6 yards the pattern shown will be repeated 6 times.

Question 38

Do Vlisco fabrics contain metallic threads?

Accepted Answer

Our products does not contain Lurex threads (metallic threads).

If you are concerned about potential allergens present in our products, do not hesitate to contact our customer support with any questions you may have. We take your health and safety seriously and are always happy to answer your queries.

Question 39

Do you offer express shipping?

Accepted Answer

Yes, Vlisco does offer express shipping for most countries.

For countries serviced by UPS, the shipping options Saver and Express are offered for an extra cost depending on your postal code. If there is a need for a guaranteed fast shipment we recommend choosing UPS's Express service. If these options are not available in your area, they will not appear in the checkout.

For countries serviced by DHL all shipments are made with DHL's Express service, and is free from 220 EUR of purchase.

Express shipments are guaranteed for fast delivery. While we strive to ensure deliveries arrive on time, delays can sometimes occur due to factors beyond our or the carrier’s control. These may include customs processing, extreme weather, or incorrect delivery details provided at checkout.

Please note that Vlisco is not responsible for delays to express deliveries caused by these circumstances, which may negate the delivery guarantee. To help avoid such delays, we strongly recommend double-checking that your delivery and contact details are accurate when placing your order, as well as keeping an eye on your package via the tracking link provided in case action is needed on your part.

Question 40

Identifying an original Vlisco Super-Wax

Accepted Answer

Being able to authenticate the fabric you own is essential. Vlisco has therefore devised several easy ways to recognise whether a fabric is a true original Vlisco Wax Hollandais piece. Follow the 5 steps below, or simply scan the QR code present on the label of your fabric.

1. The Iconic Super-Wax Label

This special green and gold label on the fabric should state: ‘GUARANTEED REAL DUTCH SUPER-WAX BLOCK PRINTS – PRINTED IN HOLLAND’.

2. The Sun

Find our well-known sun on the fabric label and look for the iconic VVH crest, which stands for ‘Van Vlissingen Helmond’. The name ‘Vlisco’ is a combination of the family name ‘Vlissingen’ and ‘company’.

3. The Design Number

Compare the number on the selvedge of the fabric, to the number in the white box on the green rectangular label. If it is an authentic Vlisco fabric, these will the same numbers.

4. The Selvedge

When we talk about the selvedge, we are referring to the white edge of the fabric.

The top selvedge bears the words ‘VERITABLE WAX HOLLANDAIS VLISCO’, while the selvedge on the bottom states ‘GUARANTEED DUTCH WAX VLISCO’. On both sides the Vlisco sun is rising above the words.
The word SUPER-WAX is repeated twice per yard.
There are irregular dye lines and marks on the selvedge.
The selvedge, unless dyed a colour, is usually less bright white than many copies.

5. The Holospot or QR-Code

A Vlisco label can have either a holospot or a QR code.

5 a. Holospot

You can find a holospot on the top right of the label. Our holospots are only applied directly on to the label.

5 b. QR-code

When connected to the internet, you can scan the code with a QR scanner or the specially designed Vlisco Verify Tool in the Vlisco app. (Download the app here: Vlisco on the App Store (apple.com) & Vlisco - Apps on Google Play)
The scanner will tell whether the code scanned is from an authentic Vlisco fabric.

Question 41

My order was marked delivered but it’s not here.

Accepted Answer

For deliveries made to a personal address, please note that packages are not redirected to pick-up points.

In the event of a missed delivery, we recommend checking around your property or with neighbours, as the package may have been left with them for safekeeping. Additionally, you may wish to consult building management, who might have collected the package on your behalf.

Please also ensure the shipping address and contact details provided are correct to confirm the order is directed to the right location.

On rare occasions, packages may be marked as delivered but could take extra time to arrive. If the package remains untraceable, please contact the carrier directly for further assistance. Should you require additional support, our customer service team is readily available to assist you.

Question 42

Can I sell Vlisco products in my store?

Accepted Answer

We're thrilled to know you're interested in a potential collaboration with Vlisco to sell our products. To learn more about our wholesale program and to apply for resale or purchase as a business, please visit our designated wholesale inquiry page.

For any other questions regarding bulk purchases, you should contact our dedicated Wholesale team for such inquiries.

Question 43

Wax Hollandais Poplin

Accepted Answer

Care instructions to keep your Wax Hollandais Poplin looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 44

What is Grand Super-Wax and its exceptional quanlities?

Accepted Answer

Our luxurious exclusive Grand Super-Wax

Grand Super-Wax is a more exclusive version of Super-Wax, rich in colours and bubbling, printed with a gloss finish, and using Vlisco cotton satin. Grand Super-Wax is made using a highly-unique wax printing technique unlike any other in the world: every piece is created with an unequalled and extraordinary level of care and precision. One single piece of Grand Super-Wax goes through an average of 27 total step before it receives a final gloss finish, and a select number of Grand Super-Wax fabrics are covered on one side from edge-to-edge in transparent glitter.

Treat yourself to the elegance of Grand Super-Wax today

Be inspired by the magnificence of Grand Super-Wax and turn your ideas into exceptional creations.

Question 45

How do I apply a discount code?

Accepted Answer

To apply a promotion or discount code:

• Proceed to checkout and enter your code in the Discount Code field.

• Click Apply to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your discount code, please try clearing the cache on your web browser or trying on a different device.

Question 46

How long does delivery take?

Accepted Answer

Delivery times vary depending on the destination and the shipping method selected.

For countries serviced by UPS the shipping options Standard at-home and pick-up points, Saver and Express are available. All other countries are serviced by DHL Express.

As soon as we received your payment, we will send out your package as soon as possible. When your package has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco.

If you place your order on Friday after 2 PM (CET), your order will be handled the next Monday or working day.

Estimated Lead Times by Country & Service Level

Region \| Country	Standard Shipping	Express Shipping	Delivery Services
North – America
United States	3-6 working days	1-3 working days	UPS, DHL Express
Canada	3-4 working days	1-2 working days	UPS, DHL Express
Oceania
Australia	4-8 working days	3-4 working days	UPS, DHL Express
Europe
Austria	3-4 working days	1-3 working days	UPS, DHL Express
Belgium	2-4 working days	1-2 working days	UPS, DHL Express
Denmark	4-6 working days	2-3 working days	UPS, DHL Express
France	3-5 working days	1-3 working days	UPS, DHL Express
Germany	2-4 working days	1-2 working days	UPS, DHL Express
Ireland	3-7 working days	1-2 working days	UPS, DHL Express
Italy	3-4 working days	1-3 working days	UPS, DHL Express
The Netherlands	3-4 working days	1-2 working days	UPS, DHL Express
Norway	3-5 working days	1-3 working days	UPS, DHL Express
Portugal	3-4 working days	1-3 working days	UPS, DHL Express
Spain	3-4 working days	1-3 working days	UPS, DHL Express
Sweden	4-6 working days	2-3 working days	UPS, DHL Express
United Kingdom	4-6 working days	2-4 working days	UPS, DHL Express
Other Europe	2-7 working days	1-3 working days	UPS, DHL Express
Africa	3-6 working days	3-6 working days	DHL Express
All other countries	3-7 working days	3-7 working days	DHL Express
Additional Notes: Import duties/Taxes: For countries outside of the EU your order may be subject to customs tax. Please contact your local customs agency for more information. Processing Time: Orders typically ship within 24-48 business hours. Delays: Customs, holidays, and remote locations may impact delivery times. Tracking: Available for all shipping methods.

The delivery time estimates given by UPS for their Standard and Expedited services are estimations only, and delivery may be completed later if there are global delays. If there is a need for a guaranteed fast shipment we recommend choosing DHL Express, or UPS's Saver or Express services, which ensures faster delivery with guaranteed timelines.

While our third party logistics partners work to provide the best delivery service possible, unfortunately some delays may arise due to unforeseen circumstances.

Question 47

Wax GlitterGlam

Accepted Answer

Care instructions to keep your Wax GlitterGlam looking enduringly beautiful.

Basic material: 100% cotton, handle with care.

Washing		Hand wash with lukewarm water Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 110°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 48

What is the width of a Vlisco fabric?

Accepted Answer

The Vlisco fabrics are approximately 48″ or 120 cm wide. You can find information about the width of each fabric in every product page.

Question 49

What is the CVC that is required for credit card payment?

Accepted Answer

All web shops are obliged to ask for your CVC (Card Verification Code) when you make a credit card payment. This is an additional security check and intended to prevent credit card fraud. The Card Verification Code is a unique number that is linked to your credit card number.

The location of this CVC is different for each credit card:

MasterCard, Visa: the last 3 black digits of the sequence of digits on the right-hand side in the signature panel on the back of your card.

American Express: security code on the front of the card, either to the left or right of the embossed 15-digit card number. These four digits are printed in black, not embossed.

Question 50

Are Vlisco fabrics waterproof?

Accepted Answer

Our fabrics can withstand some rain, however they were not designed for use against rain or prolonged exposure to water due to the inks used in the dyeing process.

Question 51

What is Satin Royal and how is it innovative?

Accepted Answer

Our Satin Royal and Effortless Elegance

Satin Royal is a luxurious fabric crafted from a blend of 26% Lyocell and 74% Cotton, incorporating natural fibers to offer both elegance and comfort. Its unique satin weave creates a smooth, lustrous surface, exuding quiet luxury and offering a unique tactile experience. Lightweight and airy, it drapes gracefully, providing effortless comfort. Designed for the modern woman, Satin Royal embodies a fusion of sophistication, innovation, and timeless luxury, offering unmatched refinement and contemporary style.

Indulge in the refined elegance of Satin Royal today

Discover the beauty of Satin Royal and elevate your designs with the timeless luxury it brings.

Question 52

Where is Vlisco based and where can I buy your products?

Accepted Answer

Where is Vlisco based?

Vlisco's headquarters and production facilities are located in Helmond, in the Netherlands. Since our founding in 1846, all Vlisco fabrics have been designed and manufactured in the Netherlands using time-honored techniques and craftsmanship.

Where can I buy Vlisco products?

You can purchase authentic Vlisco fabrics in several ways :

Vlisco Boutiques: We have exclusive Vlisco boutiques in select locations across Africa, including in Democratic Republic of the Congo (DRC), Nigeria, Ghana, Ivory Coast, Togo, and Benin, as well as in the Netherlands. Visit our website for the full list of store locations and their opening times. Woodin, UNIWAX and GTP products are available in their own stores.
Our Official Website: You can explore and shop our collections online at vlisco.com, where we ship worldwide.
Authorized Retailers: Vlisco fabrics are available through trusted retailers across Africa and beyond. Ensure you are buying from an authorized seller to guarantee authenticity.

How can I verify that I’m buying authentic Vlisco fabrics?

Authentic Vlisco fabrics are recognizable by their signature labels and unique quality. When purchasing online or from third-party retailers, always check for the Vlisco logo and holographic security features. For more ways to authenticate your Vlisco fabrics, please see our FAQ article on identifying a real Vlisco fabric.

For peace of mind, we recommend shopping directly from Vlisco boutiques or our official website.

Question 53

Does Vlisco distribute catalogues and fabric samples?

Accepted Answer

Vlisco focuses on offering you a large and frequently changing selection of fabrics – available from stock – through the online shop at Vlisco.com. We do not distribute catalogues nor swatches.

Question 54

How much does shipping cost?

Accepted Answer

Shipping costs vary per country and service level. UPS Standard and pickup point deliveries, as well as DHL Express are free from 220 EUR of purchase, this does not include any potential customs duties that may arise. To see your delivery costs fill your cart with your items and check the delivery total in the shopping cart.

Note: For countries outside of the EU and UK your order may be subject to taxes/import duties on arrival. Please contact your local customs agency for more information.

Question 55

What is the weight of a Vlisco fabric?

Accepted Answer

The weights of our products vary depending on the fabric type. The weight of our fabrics is on average 125(+/- 5) g/m².

You can find the weight per square metre of all our fabrics in the product details of each product page.

Question 56

What are the ink marks on the edges of Vlisco fabrics?

Accepted Answer

These spots are specific ink marks that actually come from our unique printing process. Vlisco left them as our special signature to show that it is an authentic product originated from us. It is intentional and part of the design, all our products appear with similar ink marks on the selvedge.

Each piece of Vlisco fabric has its own unique ink impressions on its edges, making your fabric a one-of-a-kind!

Question 57

Does Vlisco offer discounts for buying in large quantities?

Accepted Answer

In our online consumer shop we do not offer discounts when buying large quantities. However, sometimes we do offer special promotions, to be kept informed on these special discounts and promotions please subscribe to our free Vlisco Newsletter here or follow our social media accounts.

To receive a discount when buying large quantities you must apply for a wholesale account. To buy our fabrics at wholesale prices, you must have a registered business. For further questions about Vlisco Wholesale, please go to our Wholesale Inquiry page.

Question 58

How can I arrange a VAT refund for a business?

Accepted Answer

In our consumer webshop, Vlisco.com charges VAT (Value Added Tax) for deliveries within the European Union at all times. We advise you to claim a VAT refund with the tax authorities in the country in which your company is registered, if applicable.

We are not able to deliver orders without VAT to businesses within the EU.

Question 59

Java

Accepted Answer

Basic material: 100% cotton, handle with care.

Washing		Limited program at 40°C Wash light and dark colours separately Wash inside out Do not wring, rub or twist
Bleaching		Do not bleach
Drying		Do not tumble dry
Drying		Dry in the shade (do not expose to direct sunlight) Hang to dry
Ironing		Iron inside out (on reverse) Maximum temperature for ironing is 150°C
Dry Cleaning		Professional dry cleaning, mild process

The fabric may lose some of its colour and/or finish.
Cotton is a natural product. Shrinkage of 5% is therefore possible.
Be careful when lining the fabric. Bad quality lining materials can cause colour staining and shrinkage.

Question 60

Can I buy Vlisco sewing patterns to make garments with Vlisco fabrics?

Accepted Answer

At this moment Vlisco does not sell patterns to make garments. If you want to be the first to know when this does happen, or get inspiration for your own creations, subscribe to the Vlisco newsletter here.

Question 61

Can I use Vlisco fabrics to create non-clothing items?

Accepted Answer

We cannot guarantee that our fabrics will endure usage in upholstery as they were only designed with clothing in mind. However, some of our customers have had success with the use of our fabrics to create and modify furniture.

Using Vlisco fabrics for furniture may not always guarantee long-lasting results because these fabrics, while vibrant and high-quality, are primarily designed for fashion and garments rather than heavy-duty upholstery. When used on furniture, especially pieces exposed to a lot of friction or direct sunlight, the colours and patterns can be affected over time.

Friction

Frequent use, such as sitting or rubbing against the fabric, can wear down the material and cause fading or damage to the colours. Unlike fabrics specifically made for upholstery, Vlisco fabrics may not withstand the constant friction that furniture experiences.

Sunlight

Long-term exposure to direct sunlight can also lead to colour fading. Vlisco fabrics, like many textiles, are sensitive to UV rays, which may cause their rich colours to gradually lose their vibrancy.

Water

Our fabrics can withstand some rain, however they were not designed for use against rain or prolonged exposure to water, especially because of the inks used in the dyeing process.

While Vlisco fabrics are beautiful and bold, it's important to be mindful of these factors when considering them for furniture upholstery to ensure the best and longest-lasting results.

Question 62

Can I reschedule my delivery?

Accepted Answer

Depending on your country of delivery, we offer different courier services, with which you have the option to your delivery.

UPS MY CHOICE

UPS offers an easy and simple way to track and manage your package.

View all details for your inbound and outbound shipments.
Get delivery updates via text and email.
Change the delivery date or location.
Tell the driver where to leave your parcel.
View the estimated time for delivery.
Follow shipments as they move towards their destinations.

Join UPS My Choice® for free and you can manage all your inbound and outbound shipments from one dashboard. Get visibility and control, including status notifications and updates on shipments.

DHL ON DEMAND DELIVERY

Please find below the services offered with DHL Express on Demand Delivery.

SMS/Email notification of your delivery: Once your order will be shipped you will receive notification from DHL ODD by email and/or SMS about your shipment status and estimated delivery date/time. If it doesn’t fit your schedule you can choose the time and place of your delivery. Please make sure to add enter your mobile number during checkout to receive text notification.

Change your delivery: You have no less than 6 options to choose from if you want to change the delivery of your package.

Question 63

Can I buy Vlisco's clothing?

Accepted Answer

Our garments are currently not for sale; they are only created to help inspire our you.

Please subscribe to our newsletter here and follow our YouTube channel for various garment tutorials.

Question 64

What measures is Vlisco taking to be sustainable?

Accepted Answer

At Vlisco, we take sustainability very seriously and we are committed to implementing several initiatives to ensure a positive impact on the environment.

Reducing CO2 Emissions

We are actively working on shortening our supply chains to reduce CO2 emissions. Our efforts also include minimizing emissions within our Tier 1 and Tier 2 operations to lessen our overall carbon footprint.

Waste Reduction Targets

We have set targets to significantly reduce waste over the next five years. We make sure that our waste streams are treated properly.

REACH Compliance

All of the products used to make the Vlisco fabrics are purchased in accordance with REACH regulations. All Vlisco products are produced according to local and European Health, Safety and Environmental regulations.

Chemical Safety in Dyeing Process

Our dyeing processes involve no harmful or potentially harmful chemicals. This step ensures that our products are safer for the environment.

Careful Sourcing of our Cotton

Our cotton suppliers all sign up to our requirements on corporate social responsibility and share our commitment to environmentally friendly manufacturing. We have also committed to increase CmiA (Cotton made in Africa) where we will know for sure that the cotton is grown without irrigation and with controlled (and minimal) use of pesticides and fertilisers.

We are dedicated to continuing these efforts and constantly seeking new ways to enhance our environmental practices for a more sustainable future.

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