Terms and Conditions

General

Terms and Conditions

Article 1. Application

1.1 All offers by the online shop of Vlisco Netherlands B.V. (hereafter referred to as: Vlisco.com) and all agreements made through www.vlisco.com are subject to these terms of agreement.

1.2 Vlisco.com may update these terms at anytime without prior notice. For current orders, the version of the terms agreed upon in Step 4 of the online checkout process, shall apply.

Article 2. Offers & Agreements

2.1 Making an order with Vlisco.com means that you agree with the application of these terms of agreement.

2.2 All offers are free of obligations.

2.3 Vlisco.com reserves the right to change at any time and without any previous notice the items proposed.

2.4 Vlisco.com reserves the right to not deliver to specific destinations.

2.5 Vlisco.com reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if it has reasonable cause to suspect that such customer has violated these terms of agreement, or is engaged in any fraudulent activity or for any other legitimate cause.

2.6 Vlisco.com is not bound to its offers if mistakes/errors would occur.

Article 3. Prices & Payment Conditions

3.1 Prices are valid as they are on view on the Vlisco.com website, subject to availability. Vlisco.com reserves the right to modify the prices at any time without prior notice. You will be charged the prices displayed on the Vlisco.com website at the time your order was confirmed provided the goods ordered were available at this time and your full payment is received before the indicated payment deadline.

3.2 All orders are payable in Euro for payment in advance through one of the payment methods offered by Vlisco.com. The total order amount including shipping costs for the delivery option you have selected are presented in step 2 of the online checkout process. Depending on the delivery address, taxes and/or import duties are included unless stated otherwise.

3.3 Unfortunately we are not able to deliver orders without VAT to businesses within the EU.

Article 4. Delivery

4.1 The delivery of orders takes place according to the table presented in the FAQ section of the site.

4.2 Orders cannot be delivered to P.O. Boxes. Vlisco.com cannot be held responsible if delays occur in the delivery lead-times.

4.3 In case of unavailability of a product after ordering, you will be informed of that by e-mail as soon as possible, and it will be proposed to you either to order another item shown on the Vlisco.com website in substitution or to cancel your order.

4.4 Vlisco.com is not liable in case of stock outage or unavailability of products.

Article 5. Reservation of Title

5.1 The ownership of the products you order is transferred to you upon full payment of the total order amount.

Article 6. Intellectual and Industrial Rights of Ownership

6.1 You need to fully and unconditionally respect all intellectual and industrial rights of ownership based on the products delivered by Vlisco.com.

Article 7. Returns - Exchanges - Refunds

7.1 You are entitled to return any product ordered via Vlisco.com. Please notify us within 14 (fourteen) working days from the day of receipt of the order by sending an e-mail to [email protected]. In such case you are not bound to indicate the reason(s) why you wish to make a return shipment. The shipping costs (and any other direct or indirect cost to return the products to the premises of vlisco.com in the Netherlands) are at your charge. Vlisco.com shall reimburse the amount in question as soon as possible but not later then within 30 (thirty) days counting from the date of receipt of the returned goods. Possible bank fees will be at your charge. Vlisco.com recommends that you return a delivery under insurance only. Returned fabrics need to be in original condition including product labels and in the piece length they were delivered in.

7.2 You are required to check your order at the moment of delivery and notify us by sending an e-mail to [email protected] within 14 (fourteen) working days if the delivery is not according to agreement. If it is proven that the delivery is not according to agreement, it is at the discretion of Vlisco.com to either exchange the products in question or reimburse the order amount related to the products in question

Article 8. Supremacy

8.1 In case of supremacy, Vlisco.com will have the right to postpone the delivery of your order or cancel the purchase contract without legal intervention, in addition to all conditions which will remain in force.

Article 9. Applicable texts – Jurisdiction

9.1 The general conditions of sale of Vlisco.com are subject to Dutch law. In the event of a dispute, the Dutch courts will have sole jurisdiction.

Article 10. Miscellaneous

10.1 Vlisco.com cannot be held responsible for delays or errors due to communication by internet and/or e-mail.

10.2 While every effort is made to ensure that the color and pattern of Vlisco products whose photos are presented on the Vlisco.com site are faithful to the original products, variations may occur, in particular due to technical limitations in color rendering on your IT equipment. Vlisco.com cannot be held responsible for errors or inaccuracies in photographs or graphic representations of Vlisco products appearing on the Vlisco.com site.

10.3 If you move, please remember to inform Vlisco.com of your new address. Your orders will be delivered to the most recent address. If you fail to inform Vlisco.com of your change of address, Vlisco.com cannot be held responsible for any damage that happens to you in the event that your order is delivered to your old address.

10.4 User reviews of Vlisco products represent personal opinions. Vlisco.com is not responsible for the content of these reviews.

10.5 We guarantee that we deliver 100% authentic Vlisco products.

Article 1. Definitions

1.1 In these General Terms of Agreement the following definitions shall apply:

“Business.vlisco.com” means the online wholesale shop of Vlisco Netherlands B.V., having its statutory seat and registered office at Binnen Parallelweg 27, 5701 PH Helmond, the Netherlands, and all its subsidiaries and affiliated companies; “Customer” means the wholesale customer who has submitted an order through business.vlisco.com;

Article 2. Application

2.1 All offers by the online wholesale shop of Vlisco Netherlands B.V. (hereafter referred to as: ‘business.vlisco.com’) and all agreements made through wholesale.vlisco.com are subject to these terms of agreement.

2.2 Business.vlisco.com may update these terms at anytime without prior notice. For current orders, the version of the terms agreed upon in Step 4 of the online checkout process, shall apply.

Article 3. Offers & Agreements

3.1 Making an order with business.vlisco.com means that the Customer agrees with the application of these terms of agreement.

3.2 All offers are free of obligations.

3.3 Business.vlisco.com reserves the right to change the items proposed at any time and without previous notice.

3.4 Business.vlisco.com reserves the right to not deliver to specific destinations. Certain countries are excluded from delivery due to exclusivity agreements between Vlisco Netherlands B.V. and specific distributors.

3.5 Business.vlisco.com is completely free to either accept or not accept an order from the Customer.

3.6 Contracts are established at the moment business.vlisco.com confirms in writing an order submitted by the Customer or when business.vlisco.com sends an invoice for the order submitted by the customer.

3.7 Business.vlisco.com reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if it has reasonable cause to suspect that such customer has violated these terms of agreement, or is engaged in any fraudulent activity or for any other legitimate cause.

3.8 Business.vlisco.com is not bound to its offers if mistakes/errors would occur.

Article 4. Prices & Payment Conditions

4.1 Prices are valid as they are on view on the business.vlisco.com website, subject to availability. Business.vlisco.com reserves the right to modify the prices at any time without prior notice. The Customer will be charged the prices displayed on the business.vlisco.com website at the time the order was confirmed provided the goods ordered were available at this time and full payment is received before the indicated payment deadline.

4.2 All orders are payable in Euro for payment in advance through one of the payment methods offered by business.vlisco.com. The total order amount includes standardized shipping and insurance cost for air freight delivery to the selected destination. Depending on the delivery address, taxes and/or import duties are applicable and will need to be settled by the Customer. Business.vlisco.com will not provide an indication of taxes and/or import duties and cannot be held responsible for any information regarding this subject.

4.3 Full payment is required within 7 days of the date of confirmation of the order in a manner to be designated by business.vlisco.com. The delivery process of the products will not commence until full payment is received, unless otherwise agreed in writing by the parties.

4.4 If payment is not received within 7 days, business.vlisco.com reserves the right to suspend in whole or in part or terminate the order without prior notice or court intervention and without the obligation to offer an extended payment period. This may result in the Customer having to place a new order. 

Article 5. Delivery

5.1 Standard delivery of orders takes place via air freight according to incoterm CIP of the country of destination, unless otherwise agreed in writing. The manner of transport shall at all times be determined and arranged by business.vlisco.com.

5.2 Destination for delivery is required to be in the national territory of the registered account.

5.3 Unless otherwise agreed, the transport, shipping and postage and the insurance costs shall be paid by the Customer.

5.4 Business.vlisco.com holds the right not to deliver to certain destinations. If applicable, wholesale.vlisco.com will inform the Customer and propose an alternative.

5.5 Orders cannot be delivered to P.O. Boxes. Business.vlisco.com cannot be held responsible if delays occur in the delivery lead-times.

5.6 In case of unavailability of a product after ordering, the Customer will be informed of that by e-mail as soon as possible, and it will be proposed to the Customer to either order another item shown on the Business.vlisco.com website in substitution or to cancel your order.

5.7 Business.vlisco.com is not liable in case of stock outage or unavailability of products.

Article 6. Delivery Times

6.1 Specified or agreed delivery times shall never be regarded as expiration dates. In the event of late delivery business.vlisco.com shall not be in default until after written notice, with a detailed and reasonable time for delivery of at least 30 days, without prejudice to the Customer’s obligation to accept the order.

6.2 In the event of default after serving notice, business.vlisco.com shall enter into consultation with the Customer regarding breach or termination of the order. The Customer will not be able to claim any compensations unless prior agreed in writing. If business.vlisco.com is held to any payment of compensation, this compensation will never exceed the invoice amount related to the non-delivery., untimely or faulty or incomplete delivery of the ordered products.

Article 7. Retention of Title

7.1 The ownership of the products you order is transferred to the Customer upon full payment of the total order amount. The delivery process of the products will not commence until full payment is received, unless otherwise agreed in writing by the parties.

Article 8. Intellectual and Industrial Rights of Ownership

8.1 The Customer needs to fully and unconditionally respect all intellectual and industrial rights of ownership based on the products delivered by business.vlisco.com. 

Article 9. Complaints – Refunds

9.1 The Customer is required to check the order at the moment of delivery and notify business.vlisco.com by sending an e-mail to [email protected] within 7 (seven) days if the delivery is not according to agreement. Subsequently wholesale.vlisco.com will submit the complaint to the Vlisco Group complaint procedure and will keep the Customer posted on the outcome. If it is proven that the delivery is not according to agreement, it is at the discretion of business.vlisco.com to either exchange the products in question or reimburse the order amount related to the products in question.

Article 10. Liability and force Majeure

10.1 Liability of wholesale.vlisco.com shall be limited to compensation of damage due to intent or gross negligence of wholesale.vlisco.com or its employees. Business.vlisco.com shall not be liable for any other damages.

10.2 In case of force majeure wholesale.vlisco.com is, besides all other conditions which remain in full force, entitled to postpone the delivery of the order or dissolve the agreement without judicial intervention.

10.3 Business.vlisco.com shall not be liable for delays, non-delivery or incomplete delivery as a direct or indirect result of force majeur.

Article 11. Applicable Law

11.1 The terms of agreement of business.vlisco.com are governed by and constituted and enforced in accordance with the laws of the Netherlands. The courts in ‘s-Hertogenbosch, the Netherlands, will have exclusive jurisdiction with regard to any claim arising out of (the conclusion, performance or non-performance of) these terms of agreement.

Article 12. Miscellaneous

12.1 Business.vlisco.com cannot be held responsible for any delays or errors due to the communication through the internet and/or e-mail.

12.2 While every effort is taken to try to ensure that the colouring and other product specifications of the Vlisco products in the photographs displayed on the business.vlisco.com website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on Customer’s computer equipment. Business.vlisco.com shall not be liable for any error or inaccuracy in the photographs or graphical representations of products displayed on the Business.vlisco.com website.

12.3 If the Customer moves to a new address, he is obliged to notify business.vlisco.com in writing. Orders are delivered to the last known address and goods shall be deemed to be received by the Customer. If the Customer omitted to notify business.vlisco.com of its change of address, business.vlisco.com cannot be held responsible for any damage the Customer might occur if the order is delivered to the previous address.

12.4 Business.vlisco.com guarantees that it delivers first-grade genuine Vlisco products.

12.5 The nullity of any provision of these terms of agreement does not bar the validity of the remaining provisions thereof.

1. Redemption and Purchase

Gift Vouchers are redeemable only in the location where the voucher has been issued as full or part payment of products in the Vlisco Boutique. Purchases are deducted from the Gift Voucher balance. For any unused balance, a new Gift Voucher will be issued to the recipient for the unused amount with the validity period the same as the initial Gift Voucher.

If purchase exceeds the amount of the Gift Voucher, the balance must be paid using one of the payment methods available in the Vlisco Boutique.

One or more Gift Vouchers can be redeemed against a purchase.

2. Limitations

Gift Voucher cannot be used to purchase other Gift Vouchers.

Gift Voucher cannot be redeemed for cash or transferred to any other Gift Voucher for expiration date extension.

Unused Gift Voucher balance in a Vlisco Boutique will not be redeemed in cash, transferred and will not be used for payment of credit or retailer accounts.

When products purchased with a Gift Voucher are returned, the amount will be refunded by another Gift Voucher.

3. Risk of Loss

Risk of loss and title of the Gift Vouchers pass to the purchaser upon receipt from Vlisco employee in the Vlisco Boutique.

Gift Vouchers should not be defaced, mutilated, altered, lost or stolen. Vlisco disclaims all responsibility for any lost vouchers, stolen, destroyed or used without your permission and no replacement or refunding will be provided in these circumstances.

4. Expiration Date

Gift Vouchers are valid for the period indicated on the voucher at the time of purchase. Expiration date is provided on all vouchers. Unused balance or the full Gift Voucher will expire immediately after the stated expiration date with no refund or extension possibility. For questions, comments and requests regarding our Gift Voucher terms and conditions, please contact us via our website: www.vlisco.com or via your nearest Vlisco Boutique.

Vlisco reserves the right to amend the terms and conditions of any Gift Voucher at any time and to take appropriate action, including the cancellation of the voucher, if in its discretion, the action is necessary.

These terms and conditions constitute the entire agreement between you and Vlisco and the participating Vlisco Boutique, in respect of the Gift Voucher.

Vlisco Fashion Fund competition Terms & Conditions

Participation in the Vlisco Fashion Fund Competition (the “Vlisco Fashion Fund”) is regulated by the following terms and conditions (the “T&C”).

The organizer of the Vlisco Fashion Fund is Vlisco Netherlands B.V., a company incorporated in accordance with the laws of the Netherlands with its registered address at Helmond, the Netherlands (5701 PH), Binnen Parallelweg 27 (“Vlisco”).

Vlisco requests that the Vlisco Fashion Fund Applicant (the “Applicant”) reviews and agrees to the T&C before applying for the Vlisco Fashion Fund program.

1. Application

Applicants wishing to participate in the Vlisco Fashion Fund will be asked to submit a personal business case (the “Business Case”) together with their personal details through the website https://www.vlisco.com/fashionfund/pitch/ ultimately on the 30th of September 2018. The Business Case should clearly define the short and long term business goals of the Applicant and should contain a motivation explaining why they wish to work with Vlisco.

2. Acceptance T&C

Registration through the website https://www.vlisco.com/fashionfund/pitch/ and submitting the application, implies Applicant’s unconditional and full acceptance of the provisions of these T&C. Applicant furthermore guarantees that all submitted information is correct and consents that they are the author of the Business Case.

Resident applicants in Côte d’Ivoire are invited to read and approve without reservation the present terms and conditions of the Vlisco Fashion Fund Côte d’Ivoire before registering.

3. Use of information

By applying for the Vlisco Fashion Fund, Applicant gives Vlisco irrevocable permission to upload their business pitch on the website www.vlisco.com and use their name, portrait and photographs of their work, including the information they have uploaded with the application. Vlisco may use the aforementioned information for any announcements regarding the Vlisco Fashion Fund in all (social) media, including radio, television and internet.

Applicants participating in the Vlisco Fashion Fund may not make any public statements or release any other information relating to the Vlisco Fashion Fund to the media (including social media) without Vlisco’s prior written approval.

4. Applicants

The Vlisco Fashion Fund is open to early stage start-ups in the fashion and tailoring industry, with no more than 3 years of work experience and can have no more than 2 employees. Tailoring experience is essential and Applicant must demonstrate that the funding of EUR 5,000 is necessary to move their start-up forward. Applicants must reside in Benin, Togo, Ghana, Nigeria, DRC, Ivory Coast or Global — all other countries outside the 6 participating countries — and must upload all the required documents (see Annex and website) online in order to complete their application. 

In the event of winning the Vlisco Fashion Fund, Applicant needs to be willing and personally available to attend the Vlisco Fashion Fund Winners Event on the 30th of November 2018, simultaneously held in the following cities: Cotonou, Lomé, Accra, Lagos, Kinshasa and Abidjan. For the Global winner, a separate event will be organised. The Applicant must also be available to attend the fully catered two-week master class course in The Netherlands in March 2019, organised by the Central Marketing Team in The Netherlands. In addition, the winning Applicant must be willing and available to participate in promotional activities such as, but not limited to, interviews with press and local Vlisco events and – on a contractual basis – work together with Vlisco stores and local marketing teams when required throughout the year.

Applicant warrants that he/she is the sole creator of the uploaded work in the Business Case and the sole legal and beneficial owner of the copyrights and all other rights arising from the Business Case. Vlisco may conduct — also through specifically appointed representatives — autonomous checks in order to ascertain the accuracy of the uploaded data and material included in the application form and Business Case. In case of misrepresentations, Applicants may be disqualified. 

5. Duration

Applications for the Vlisco Fashion Fund can submitted through https://www.vlisco.com/fashionfund/pitch/ from the 22nd August 2018 at 0.00 CET until the 30th September 2018 at 23.59 CET (the “Application Period”). The application shall be deemed successful when online registration is completed and the application (including all the requested documents, such as the Business Case) has been received by Vlisco. An email confirming receipt of the application will be sent to the email address provided by the Applicant.

6. Vlisco Fashion Fund Round 1

Vlisco will screen all online entries and selected Applicants will be invited for an interview between the 2nd  and the 10th of October 2018. Consequently, 3 candidates per country — 21 in total — will be selected to go through to the finale. In the event that an Applicant has not been contacted by Vlisco before the 2nd of October 2018, he/she has not qualified for the finale. Vlisco has the right — without obligation — to publish the name of the 21 finalists on its website www.vlisco.com and on its social media channels.

7. Vlisco Fashion Fund Round 2 (the finale)

On October 14th 2018, the 21 finalists will be presented with a design brief and are given 28 days to complete the assignment which entails the design and creation of 5 outfits and of the content for the final presentation. On the 30th of November 2018, a panel of international judges (noted professionals and entrepreneurs connected with the African fashion industry) will assess and choose the 7 winners of the Vlisco Fashion Fund. All winners’ names will be revealed at the Vlisco Fashion Fund Winners Event. This event will be held on the 16th of November in 6 countries and is broadcast globally. The Global Event (for candidates who live outside the 6 African countries) is broadcast on the same day. Vlisco has the right — without obligation — to publish the content of the 7 winning creations as well as names, portraits etc. of the winners on its website https://www.vlisco.com and on its social media channels.

8. Prize

The winners of the Vlisco Fashion Fund will receive a funding of EUR 5,000 and a fully catered two-week Master Class in The Netherlands at ‘Meester Coupeur’ (the “Prize”)as organized by the Central Marketing Team in The Netherlands. The funding of EUR 5,000 must be invested into the business to facilitate growth. Copies of invoices related to these business investments must be sent to the local Vlisco marketing teams who will reimburse the invested amounts up to the agreed fund of EUR 5,000.

9. The Follow Up

The winners of the Vlisco Fashion Fund commit to working together — at reasonable request and on a contractual basis — with Vlisco, acting as Ambassadors of the Vlisco brand for a period of 1 year to support promotional activities. An agenda for the events will be defined by the local Vlisco stores in combination with the Central Marketing team in the Netherlands.

In addition, all winners are expected to demonstrate how their investment was spent and monitor the benefits the investment has made on their business throughout the year. Vlisco reserves the right— without obligation — to use this content for post-event publicity, and to use the Applicant’s name, portrait and content for promotional and media purposes, without owing any compensation to the Applicant. 

10. Code of conduct

Applicant will be an ambassador for Vlisco and should act as a role model at all times, both online and in person. Applicants need to be of irreproachable conduct. This includes but is not limited to news coverage related to sexual relations, alcohol abuse or scandals of any kind. Images showing Applicants smoking will not be accepted.

Applicants are not allowed during the aforementioned period to have any relations with Vlisco’s direct or indirect competition and/or counterfeit products. The Prize may be withdrawn by Vlisco if it turns out that an Applicant is either directly or indirectly involved in competition and/or counterfeit products.

11. Intellectual Property

Applicant acknowledges and agrees that the creations that have been made by Applicant during the participation in the Vlisco Fashion Fund shall be photographed and captured on video and photo, primarily for the (promotion of the) Vlisco Fashion Fund. Applicant hereby gives Vlisco irrevocable permission to use without limitation all video and/or photo on which Applicant’s creations are shown for any conceivable commercial purpose, before, during and after the Vlisco Fashion Fund, always and unconditional.

The creations and the creative design will be owned by the Applicant after completion. Vlisco will give credits to the Applicant at all times when using images of the creations for commercial purposes. 

Vlisco’s fabrics, designs and brands are protected by intellectual property rights (“IP rights”). Applicant fully and unconditionally respects Vlisco’s IP rights. Applicant represents and warrants that the Applicant, will refrain from any actions which could infringe Vlisco’s IP rights and the goodwill connected thereto, or could reduce or even prevent the protection or enforcement of IP rights by Vlisco.

Applicant represents and warrants that all creations will be original and personal creations of the Applicant and/or the Applicant’s employees and that these creations do not infringe intellectual property rights of any third parties. 

12. Release of Liability

By entering the competition, Applicants release, discharge and hold harmless Vlisco, its subsidiaries, affiliates, directors, employees and agents from any and all liability or any injuries, loss or damage of any kind arising from or in connection with the Vlisco Fashion Fund.

Furthermore, Vlisco is not responsible for faulty or incorrect phone/email transmissions, incorrect announcements of any kind, technical, hardware or software failures of any kind including any injury or damage to any person’s computer related to or resulting from participating in or experiencing any materials in connection with the Vlisco Fashion Fund, lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmissions that may limit a person’s ability to participate in the Vlisco Fashion Fund. Vlisco accepts no responsibility for late, lost, incomplete, inaccurate or damaged applications, or undeliverable emails resulting from any form or active or passive email filtering by a person’s internet service provider and/or email client or for insufficient space in user’s email account to receive email.

13. Termination

Vlisco reserves the right, at its sole discretion, to terminate, close, suspend, reinstate or amend in whole or in part, the Vlisco Fashion Fund at any time without prior notice for any reason whatsoever. All decisions by Vlisco with respect to all aspects of the Vlisco Fashion Fund shall be final and binding. All entrants agree to abide by all of the instructions and decisions of Vlisco. In the event of any dispute regarding the interpretation of these T&C or any decision rendered by Vlisco, the decision or interpretation of Vlisco shall prevail.

14. Governing Law

The Vlisco Fashion Fund and these T&C are governed by Dutch law and are subject to the exclusive jurisdiction of the courts of the Netherlands. 

15. Contact Details

To contact Vlisco regarding the Vlisco Fashion Fund please write to the Marketing Department of Vlisco in the Netherlands, email: [email protected].

16. Data Protection

Applicant’s personal data submitted in connection with the Vlisco Fashion Fund will be retained, stored and used by Vlisco in connection with the execution of the Vlisco Fashion Fund. Applying for and participate in the Vlisco Fashion Fund is deemed consent for Vlisco to use the personal data for the purposes as set out in these T&C.

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