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Support - FAQ
Frequently asked questions
Below you can find different topics where we answer our most frequently asked questions (FAQ).
Contact us
If you have any further questions or requests, please don’t hesitate to contact us by phone at +31 492 570 527, by email at [email protected], or via the Contact Form.
Shipping
Delivery Times
Please find an indication of the delivery lead times for your country in the table below. As soon as we received your payment, we will send out your parcel as soon as possible. When your parcel has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco.
Standard and pickup point deliveries are free from 220€ of purchase, this does not include any potential customs duties that may arise. To see your delivery costs fill your cart with your items and check the delivery total in the shopping cart.
If you place your order on Fridays after 2 PM (CET), your order will be handled the next Monday or working day.
Region | Country | Estimated delivery times | Delivery service |
|---|---|---|
| ||
North – America | ||
United States | 1-6 working days | UPS |
Canada | 1-6 working days | UPS |
Europe | ||
Austria | 3-4 working days | UPS |
Belgium | 2-3 working days | UPS |
Denmark | 3-4 working days | UPS |
France | 1-4 working days | UPS |
Germany | 2-4 working days | UPS |
Ireland | 4-6 working days | UPS |
Italy | 3-5 working days | UPS |
Netherlands | 2-3 working days | UPS |
Norway | 3-7 working days | UPS |
Portugal | 4-6 working days | UPS |
Romania | 4-6 working days | UPS |
Spain | 3-5 working days | UPS |
Sweden | 3-7 working days | UPS |
United Kingdom | 3-5 working days | DHL |
Other E.U. | 2-8 working days | UPS |
Europe, not E.U. | 2-8 working days | UPS |
Africa | 3-6 working days | DHL |
All other countries | 3-7 working days | DHL |
Note: For countries outside of the EU your order may be subject to customs tax. Please contact your local customs agency for more information.
We offer Track and Trace with every order to follow your package. Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you have a Vlisco account, you can also follow your delivery by signing into your account and selecting your order in My Orders.
Depending on your country of delivery, we offer different courier services.
UPS MY CHOICE
UPS offers an easy and simple way to track and manager your package.
View all details for your inbound and outbound shipments.
Get delivery updates via text and email.
Change the delivery date or location.
Tell the driver where to leave your parcel.
View the estimated time for delivery.
Follow shipments as they move towards their destinations.
Join UPS My Choice® for free and you can manage all your inbound and outbound shipments from one dashboard. Get visibility and control, including status notifications and updates on shipments.
DHL ON DEMAND DELIVERY
Please find below the services offered with DHL Express on Demand Delivery.
SMS/Email notification of your delivery: Once your order will be shipped you will receive notification from DHL ODD by email and/or SMS about your shipment status and estimated delivery date/time. If it doesn’t fit your schedule you can choose the time and place of your delivery. Please make sure to add enter your mobile number during checkout to receive text notification.
Change your delivery: You have no less than 6 options to choose from if you want to change the delivery of your package.
Reschedule your package to be delivered another day and time.
Have your package delivered to another address: alternate delivery to work or family.
Have your package delivered to a safe place authorize shipment release.
Have your package delivered to a neighbour: leave with neighbour, reception or guard.
Have your package delivered to a DHL Service Point: hold for collection.
Going on holiday? Request your package to be held for you: vacation hold and safekeeping for up to 30 days.
Delivery Costs
Vlisco offers free delivery on all orders above €220 (total order price) for standard and pickup point shipping, sent to Africa, Australia, USA & CA, all EU countries and Switzerland.
Please note this does not include any duty charges, which are separate fees from shipment costs and are charged by your local government.
To see the total shipping costs of your order, simply enter your country of destination in the webshop or during the checkout process.
For orders outside EU product prices do not include VAT. This means that taxes/duties may have to be paid upon arrival of your order in your country. Unfortunately this is not under control of Vlisco and strictly a local governmental issue . If you want to know the exact amount of additional charges, please check with your local customs agency.
Vlisco only pays for the delivery costs when free shipping applies, import duties are not included in the free shipping promotion.
For the US and Australia, if the total value of orders arriving on the same day at the US border is valued at less than $USD 800 and $AUSD 1000 respectively you will not be subject to duties. Please contact your local customs agency for more details.