Delivery
1. DOES VLISCO OFFER FREE DELIVERY?
Yes, Vlisco offers free delivery on all orders above €220 (total order price), send to Africa, Australia, USA & CA, all EU countries and Switzerland.
Please note this does not include any duty charges. See section 3. Are duties included in the total price of my order? for more information.
2. WHAT ARE MY LEAD TIMES AND SHIPMENT COSTS?
Please find an indication of the delivery lead times and costs for your country in the table below. As soon as we received your payment, we will send out your parcel as soon as possible. When your parcel has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco.
If you place your order on Fridays after 3 PM (CET), your order will be handled the next Monday.
Region | Country | Delivery times | Delivery service | Delivery costs* |
North – America | *subject to VAT differences | ||
United States | 3-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Canada | 3-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Europe | |||
Austria | 3-4 working days | DPD | € 12.70 |
Belgium | 2-3 working days | DPD | € 7.24 |
Denmark | 3-4 working days | DPD | € 11.79 |
France | 3-5 working days | DPD | € 12.60 |
Germany | 2-4 working days | DPD | € 7.24 |
Ireland | 4-6 working days | DPD | € 19.98 |
Italy | 3-5 working days | DPD | € 19.07 |
Netherlands | 2-3 working days | DPD | € 6.33 |
Norway | 3-7 working days | DPD | € 15.76 |
Portugal | 4-6 working days | DPD | € 28.17 |
Romania | 4-6 working days | DPD | € 30.90 |
Spain | 3-5 working days | DPD | € 20.89 |
Sweden | 3-7 working days | DPD | € 17.25 |
United Kingdom | 3-5 working days | DPD | € 12.60 |
Other E.U. | 2-8 working days | DPD | Costs vary per country, enter your delivery address to calculate your delivery costs |
Europe, not E.U. | 2-8 working days | DPD | Costs vary per country, enter your delivery address to calculate your delivery costs |
2-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. | |
Africa | 3-6 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
All other countries | 3-7 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Note: For countries outside of the EU your order may be subject to customs tax. Please contact your local customs agency for more information. |
3. ARE DUTIES INCLUDED IN THE TOTAL PRICE OF MY ORDER?
For orders outside EU product prices do not include VAT. This means that taxes/duties may have to be paid upon arrival of your order in your country. Unfortunately this is not under control of Vlisco and strictly a local governmental issue . If you want to know the exact amount of additional charges, please check with your local customs agency.
For the US, orders valued at less than $800 are not subject to duties.
4. HOW DO I TRACK MY ORDER?
We offer Track and Trace with every order to follow your package. Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you have a Vlisco account, you can also follow your delivery by signing into your account and selecting your order in My Orders.
5. CAN I RESCHULE MY DELIVERY?
Depending on your country of delivery, we offer different courier services.
EUROPE – DPD PREDICT
For deliveries within Europe, our partner DPD will deliver your package safely and with flexibility to your door with DPD Predict.
SMS/Email notification of your delivery: You will receive two emails or text messages the evening before and the morning of your delivery, where you can use the link to change your delivery.
Change your delivery up to 30 minutes before the delivery time: Click on the link in the Predict message and select:
- A different date: for the next delivery day.
- A different address: for the next delivery day.
- Pickup parcelshop: for parcels of max. 20kg, delivered no later than the next working day.
- Permission to leave: you have chosen a safe location at your delivery address.
Live Tracking: See the number of stops the driver still has to make before arriving at your delivery address.
Time-slot of one hour: See the time-slot within which your parcel will be delivered.
INTERNATIONAL – DHL ON DEMAND DELIVERY
For deliveries outside of Europe, our partner DHL will deliver your package safely and with flexibility to your door with DHL ODD. Please find below the services offered with DHL Express on Demand Delivery.
SMS/Email notification of your delivery: Once your order will be shipped you will receive notification from DHL ODD by email and/or SMS about your shipment status and estimated delivery date/time. If it doesn’t fit your schedule you can choose the time and place of your delivery. Please make sure to add enter your mobile number during checkout to receive text notification.
Change your delivery: You have no less than 6 options to choose from if you want to change the delivery of your package.
- Reschedule your package to be delivered another day and time.
- Have your package delivered to another address: alternate delivery to work or family.
- Have your package delivered to a safe place authorize shipment release.
- Have your package delivered to a neighbour: leave with neighbour, reception or guard.
- Have your package delivered to a DHL ServicePoint: hold for collection.
- Going on holiday? Request your package to be held for you: vacation hold and safekeeping for up to 30 days.
Delivery
1. DOES VLISCO OFFER FREE DELIVERY?
Yes, Vlisco offers free delivery on all orders above €220 (total order price), send to Africa, Australia, USA & CA, all EU countries and Switzerland.
Please note this does not include any duty charges. See section 3. Are duties included in the total price of my order? for more information.
2. WHAT ARE MY LEAD TIMES AND SHIPMENT COSTS?
Please find an indication of the delivery lead times and costs for your country in the table below. As soon as we received your payment, we will send out your parcel as soon as possible. When your parcel has been handed out to the delivery service, you will receive a track & trace e-mail from Vlisco.
If you place your order on Fridays after 3 PM (CET), your order will be handled the next Monday.
Region | Country | Delivery times | Delivery service | Delivery costs* |
North – America | *subject to VAT differences | ||
United States | 3-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Canada | 3-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Europe | |||
Austria | 3-4 working days | DPD | € 12.70 |
Belgium | 2-3 working days | DPD | € 7.24 |
Denmark | 3-4 working days | DPD | € 11.79 |
France | 3-5 working days | DPD | € 12.60 |
Germany | 2-4 working days | DPD | € 7.24 |
Ireland | 4-6 working days | DPD | € 19.98 |
Italy | 3-5 working days | DPD | € 19.07 |
Netherlands | 2-3 working days | DPD | € 6.33 |
Norway | 3-7 working days | DPD | € 15.76 |
Portugal | 4-6 working days | DPD | € 28.17 |
Romania | 4-6 working days | DPD | € 30.90 |
Spain | 3-5 working days | DPD | € 20.89 |
Sweden | 3-7 working days | DPD | € 17.25 |
United Kingdom | 3-5 working days | DPD | € 12.60 |
Other E.U. | 2-8 working days | DPD | Costs vary per country, enter your delivery address to calculate your delivery costs |
Europe, not E.U. | 2-8 working days | DPD | Costs vary per country, enter your delivery address to calculate your delivery costs |
2-4 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. | |
Africa | 3-6 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
All other countries | 3-7 working days | DHL | Costs based on weight, fill up your cart to calculate your delivery costs. |
Note: For countries outside of the EU your order may be subject to customs tax. Please contact your local customs agency for more information. |
3. ARE DUTIES INCLUDED IN THE TOTAL PRICE OF MY ORDER?
For orders outside EU product prices do not include VAT. This means that taxes/duties may have to be paid upon arrival of your order in your country. Unfortunately this is not under control of Vlisco and strictly a local governmental issue . If you want to know the exact amount of additional charges, please check with your local customs agency.
For the US, orders valued at less than $800 are not subject to duties.
4. HOW DO I TRACK MY ORDER?
We offer Track and Trace with every order to follow your package. Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you have a Vlisco account, you can also follow your delivery by signing into your account and selecting your order in My Orders.
5. CAN I RESCHULE MY DELIVERY?
Depending on your country of delivery, we offer different courier services.
EUROPE – DPD PREDICT
For deliveries within Europe, our partner DPD will deliver your package safely and with flexibility to your door with DPD Predict.
SMS/Email notification of your delivery: You will receive two emails or text messages the evening before and the morning of your delivery, where you can use the link to change your delivery.
Change your delivery up to 30 minutes before the delivery time: Click on the link in the Predict message and select:
- A different date: for the next delivery day.
- A different address: for the next delivery day.
- Pickup parcelshop: for parcels of max. 20kg, delivered no later than the next working day.
- Permission to leave: you have chosen a safe location at your delivery address.
Live Tracking: See the number of stops the driver still has to make before arriving at your delivery address.
Time-slot of one hour: See the time-slot within which your parcel will be delivered.
INTERNATIONAL – DHL ON DEMAND DELIVERY
For deliveries outside of Europe, our partner DHL will deliver your package safely and with flexibility to your door with DHL ODD. Please find below the services offered with DHL Express on Demand Delivery.
SMS/Email notification of your delivery: Once your order will be shipped you will receive notification from DHL ODD by email and/or SMS about your shipment status and estimated delivery date/time. If it doesn’t fit your schedule you can choose the time and place of your delivery. Please make sure to add enter your mobile number during checkout to receive text notification.
Change your delivery: You have no less than 6 options to choose from if you want to change the delivery of your package.
- Reschedule your package to be delivered another day and time.
- Have your package delivered to another address: alternate delivery to work or family.
- Have your package delivered to a safe place authorize shipment release.
- Have your package delivered to a neighbour: leave with neighbour, reception or guard.
- Have your package delivered to a DHL ServicePoint: hold for collection.
- Going on holiday? Request your package to be held for you: vacation hold and safekeeping for up to 30 days.